NetWireless offers flexible support options from defined block hours for troubleshooting to our fully comprehensive technical service agreements.
The best part about NetWirelessCARE is it is designed by YOU for you. Our mix and match approach, allows you to specify the amount of support coverage required, the devices to be managed and any additional extras. It could be as little as 10 hours support for 5 devices per month or up to 24/7 coverage and thousands of devices.
Our standard or enhanced monthly packages are intended for clients who can not afford any downtime. An exceptional service is offered with machines and devices maintained to the highest standards with unlimited support during business hours.
Additional extras include:
Wavelink/Ivanti Software Maintenance
Network Performance Alerts
Network Performance Health Check Report
Platform Management Maintenance
We have a dedicated 1300 service number, email and login web portal for ticket creation. Tickets can be viewed and updated, available for clients to monitor our progress 24/7.