The enterprise IT environment has changed radically as Wi-Fi has very quickly proliferated. Wi-Fi tablets and smartphones are pouring into the workplace. Staff have multiple devices, each with dozens of personal and business apps.
IT staff cannot ensure all these devices are secure in the way they used to. They need smarter tools.
NetWireless has broad experience in tools that define enterprise-wide connectivity policies. These policies include user roles, device types, apps, location, day-of-week, and time-of-day.
These tools can be configured to automate the safe onboarding of all Wi-Fi devices within the enterprise. This frees up IT staff so their focus can be more strategic.
NetWireless has experience in network management tools, both cloud-based and on-premises.
These tools manage wireless, wired and remote access networks across all the major vendors. They also offer clear visibility into the mobile device and application state in great detail.
Among much more, they provide dashboards for site Wi-Fi planning, simulation of failure, real-time monitoring, proactive alerts, problem diagnosis, rogue detection, troubleshooting and historical reporting, Floor maps of Wi-Fi coverage (including voice overlays) and the underlying wired topology show a clear and accurate picture of who is on the network, their location and how the network is performing. Wi-Fi device health and application performance overlays allow quick diagnosis of Wi-Fi issues for specific devices or site locations.
Guest Wi-Fi automates and simplifies network access for guests (visitors). It also provides security features that keep enterprise traffic separate from guest traffic.
NetWireless provides guest Wi-Fi solutions (paid or free Wi-Fi) for public venues (airports, shopping centres, cafés, etc) with branded guest portals. These solutions can provide a whole new marketing channel to connect with customers.
In addition to these, we have experience in guest Wi-Fi within the enterprise.
Employees, receptionists and other non-IT staff can create temporary network access accounts for guests. Alternatively, ‘self-registration’ (by the guest) can take the task away from employees, letting guests generate their own login details. Login details can be delivered via SMS, email or printed badges.
BYOD (bring your own device) is a term that is generally used in relation to providing safe corporate Wi-Fi access to employees bringing their own smart phones and tablets in to work. (It is actually about any visitor requiring network access).
Staff using their own devices from anywhere increases productivity enormously. It also improves mindset. So it makes business sense to accommodate BYOD.
NetWireless has extensive BYOD experience in some of Australia’s largest and most reputable corporates. We work with our clients to determine the authentication option that suits them best. We work with them in automating onboarding, device profiling, and application and usage management.
BLUE DOT DIRECTIONS
NetWireless has expertise in solutions that allow public venues (retailers, hotels, casinos, resorts, airports, hospitals, convention centres, etc) to engage with visitors on their mobile devices.
These solutions deliver location relevant information such as mapping, turn-by-turn directions and venue-specific information to mobile-app users during their visits.
The turn-by-turn directions are accompanied by a highly accurate (1-3 metres) moving blue dot.
These solutions improve customer experience and consequently improve loyalty.
In-store wireless technologies offer an entirely new marketing channel to connect and engage with customers while shopping.
Location-based messages (with up to 1m accuracy) can be sent to customers’ mobile devices, even when the retailer’s app is not actively running.
Retailers can selectively send special offers to customers when they are in certain areas of the store. For example, if a shopper enters the shoe department an offer on shoes can be sent to their smart phone. These offers can tie into existing loyalty program databases.
A wide range of additional proximity notifications can be pushed to smart devices like welcoming guests by name as they enter a venue, sending personalised rewards to customers for their third (for example) in-store visit, etc.
A real-time location system (RTLS) is a technology that detects the exact location of anything from a vehicle, to an item in a manufacturing plant, to a person.
RTLS is used in logistics, health care, the military, retail, recreation, and courier services. Most RTLSs consist of wireless tags, badges or armbands that emit a radio signal. Some tags also log temperatures.
The range of RTLS applications is very diverse and includes: shortened search time for urgent equipment, prevention of theft, reduced patient wait times, alerting caregivers of patient activity/inactivity, improved response times to staff duress (or ‘man down’ scenarios, eg workers in freezer environments), ensuring that blood, tissue or medication are kept at safe temperatures, etc.
NetWireless is certified in, and has experience with the world leading Ekahau RTLS.